Optimizing the Role of Food & Beverage Services in Increasing Guest Satisfaction at the Suku Restaurant, Conrad Bali

  • Josua Mantjari Program Studi D4 Manajemen Perhotelan, Jurusan Pariwisata, Politeknik Negeri Manado
  • Bet El Silisna Lagarense Program Studi D4 Manajemen Perhotelan, Jur. Pariwisata, Politeknik Negeri Manado
  • Fonny Sangari Program Studi D4 Manajemen Perhotelan, Jur. Pariwisata, Politeknik Negeri Manado
DOI: https://doi.org/10.35729/jhp.v7i2.140
Keywords: Optimizing F&B services to increase guest satisfaction.

Abstract

Abstract: This research aims to investigate strategies for optimizing the role of Food and Beverage Service in increasing guest satisfaction at the Suku Restorant, located at Conrad Bali. The research method used is qualitative with a combination of participant observation, in-depth interviews with F&B staff, and analysis of guest satisfaction data. The results showed that increased training, improved internal communications, and improved coordination between different parts of the restaurant had a significant positive impact on the guest experience. An emphasis on responsiveness, friendliness, and expertise in serving food and beverages also plays an important role in improving guest perceptions of service. Recommendations from this research include increasing training of F&B staff in interpersonal and technical skills, implementing an effective internal communications system, as well as implementing best practices in restaurant operational management. By optimizing the role of Food and Beverage Services, it is hoped that a more satisfying environment can be created for guests and increase the reputation of the Suku Restaurant at Conrad Bali.

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Published
2024-07-30
How to Cite
Mantjari, J., Lagarense, B., & Sangari, F. (2024, July 30). Optimizing the Role of Food & Beverage Services in Increasing Guest Satisfaction at the Suku Restaurant, Conrad Bali. HOSPITALITY AND TOURISM, 7(2), 41-52. https://doi.org/https://doi.org/10.35729/jhp.v7i2.140
Issue
Vol 7 No 2 (2024): JURNAL HOSPITALITI DAN PARIWISATA
Section
Hospitality and Tourism
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